Video visits that live inside the same patient record.
Mark an appointment as a video visit, start a private room and send the patient a secure join link — notes and prescriptions use the normal consult screen.
How it works
The everyday workflow
- 1
Patient picks video on the QR page or portal
- 2
Staff confirm the appointment
- 3
Doctor starts the private video room
- 4
Patient joins from the link
- 5
Consult notes and prescription saved as usual
Capabilities
What online consultations includes
Private rooms
Each visit gets its own room that expires after the appointment.
Secure patient links
Join links are unique per visit and checked before entry.
Patient choice
Patients can choose video while booking, where the clinic allows it.
Send the link
Send the join link by email or WhatsApp from the appointment.
Same clinical flow
Encounters, prescriptions and bills work exactly like in-person visits.
Clinic switch
Turn video visits on or off for the whole clinic.
For your team
Better for every role
Doctors
See follow-ups without the patient travelling.
Reception
Book and send links in one place.
Patients
Join from a phone, no app needed.
Connected
Works with the rest of SmartPilot
Same patient, same record — no re-typing between modules.
In person or video, one schedule
Video visits sit in the same calendar and queue as everyone else.
Illustration with made-up sample data.
Provider availability
FAQ
Common questions
Try online consultations in your clinic
Start free, or let our team set it up with you.