A calm waiting room, run by tokens instead of shouting.
Walk-ins and checked-in appointments share one token queue per location, per day.
How it works
The everyday workflow
- 1
Check-in or walk-in issues a token
- 2
Doctor calls the next patient
- 3
Patient gets an 'almost your turn' alert
- 4
Consult happens
- 5
Token completes with the visit
Capabilities
What queue management includes
Daily tokens
Fresh numbering each day, separate per location.
Walk-ins
Add walk-ins without breaking the appointment order.
Call, skip, recall
Doctors and desk manage the flow with one click.
People ahead
Patients see how many are ahead of them in the portal.
Live display
Show the queue on a waiting-room TV.
Connected to visits
Completing a token completes its appointment.
For your team
Better for every role
Reception
No more 'how long will it be?' at the desk.
Doctors
See exactly who's next.
Patients
Wait anywhere, not at the counter.
Connected
Works with the rest of SmartPilot
Same patient, same record — no re-typing between modules.
Who's next, at a glance
A single queue view for the desk and every doctor.
Illustration with made-up sample data.
Live queue
LiveNow serving
A014
Room 2 · Dr. Mehta
FAQ
Common questions
Try queue management in your clinic
Start free, or let our team set it up with you.