Patients book on WhatsApp — no app, no link, no phone call.
SmartPilot Concierge is a booking agent on WhatsApp. A patient types “Hi” or your clinic's name, picks a doctor and an open slot, and gets a booking reference in the same chat.
How it works
The everyday workflow
- 1
Patient messages SmartPilot on WhatsApp
- 2
Chooses city and clinic — or types “Book your-clinic”
- 3
Picks a doctor and an open slot
- 4
Sends name, age and gender
- 5
Gets a booking reference instantly
Capabilities
What smartpilot concierge includes
Real open slots
Only shows times that are actually free; the slot is checked again before booking.
Clinic shortcuts
Your own WhatsApp booking link and QR skip straight to your clinic.
Search by name
Patients can type a clinic name instead of picking a city.
Lands in your calendar
Bookings appear in Appointments like any other booking.
Safe exits
“Cancel” or “restart” at any time; idle chats expire after 15 minutes.
Other replies kept
Messages that aren't bookings still reach your Messages inbox.
For your team
Better for every role
Patients
Book from the app they already use.
Reception
Fewer booking calls at the desk.
Owners
Bookings even after hours.
Connected
Works with the rest of SmartPilot
Same patient, same record — no re-typing between modules.
Booking, inside a chat
A guided, numbered conversation anyone can follow.
Illustration with made-up sample data.
Booking at
Lotus Family Clinic
Koramangala, Bengaluru
Choose a doctor
Dr. Mehta
General physician
Dr. Iyer
Dentist
Tue, 06 Oct
FAQ
Common questions
Try smartpilot concierge in your clinic
Start free, or let our team set it up with you.