Busy OPD & token displays
OPD token display for busy clinics
Bring bookings and walk-ins into one queue, show serving tokens on a reception screen and send clinic-enabled WhatsApp updates. SmartPilot Live masks patient names.
Workflow preview
From arrival to now serving
Illustrative examples of existing workflows, using fictional records.
OPD reception · queue workflow example
Arrival
Booked appointment
Queue action
Check in & issue token
Display
Waiting token
Arrival
Walk-in
Queue action
Register & join queue
Display
Waiting token
Arrival
Called patient
Queue action
Call next token
Display
Now serving
SmartPilot Live · OPD
10:42 AM
Room 1 · Dr. Mehta
A021
Please proceed
Room 2 · Dr. Iyer
A014
Please proceed
Up next
What changes
Problems we hear every week
"Who is next?"
Display serving and waiting tokens without exposing full patient names.
"Walk-ins and bookings collide"
Check-ins and walk-ins use the same queue workflow.
"Patients wait near the desk"
Queue-event WhatsApp templates support token, almost-your-turn and now-serving updates when enabled.
A day with SmartPilot
How the day runs
- 08:45Reception opens the queue and SmartPilot Live on a screen browser.
- 09:00Appointment check-in or walk-in registration issues a token.
- 09:15Reception calls the next token using the existing queue controls.
- 09:30Queue and consultation progress update the reception display.
Modules
What you'll use
Module access follows your plan; see the pricing page for current inclusions.
QR booking
Learn moreAppointments
Learn moreQueue management
Learn moreSmartPilot Live
Learn moreOPD & encounters
Learn morePatient management
Learn moreMasked patient names
Queue-event WhatsApp updates
FAQ
Questions from busy opd & token displays
See SmartPilot set up for busy opd & token displays
A 30-minute walkthrough with your own workflow.